Budget customer service12/4/2023 ![]() ![]() “Retailers are having to regain the trust of their consumers, offer more transparency on prices and prove the value of their products.”Ĭonsumer confidence in the UK economy fallsĬonsumer sentiment towards the UK economy decreased -11 percentage points in Q2 2023. “Our results show that around a third of consumers are looking to save money by consuming less, switching to cheaper products or by actively looking for promotions and sales. Consumers are also looking to retailers for help in managing costs, with 29% of respondents hoping to take advantage of discounts and promotions, and 27% planning to use loyalty schemes more (up from 24% last quarter).įenech added: “This behaviour, which is seeing consumers migrate away from mid-market shops and brands, could potentially become a permanent feature and lasting legacy of the cost-of-living crisis. Nearly the same amount (29%) plan to shop at cheaper supermarkets. However, the proportion of consumers adopting coping strategies to manage the rise in the cost-of-living has remained relatively consistent quarter-on-quarter.”Ī third (31%) of UK consumers said they will buy supermarket own-brand goods over the next three months. In a sign that high energy bills remain an ongoing concern for UK households, as many as 44% of consumers are still actively trying to decrease their home energy consumption.Ĭéline Fenech, consumer insight lead at Deloitte, said: “A combination of five bank holidays, nationwide celebrations for the King’s Coronation and the hottest June on record may have encouraged some people to loosen the purse strings. Confidence levels however remain below the long-term average, indicating that consumer finances are still under pressure.ĭespite inflationary pressures easing, prices remain high and as a result consumers intend to continue adapting their shopping behaviours after an extended squeeze on their finances. The research, based on a survey of 3,387 UK adults between 16th and 22nd June 2023, found consumer confidence in Q2 2023 improved for a third-consecutive quarter, rising by one percentage point. Shoppers moving away from mid-market brands to more budget-friendly options could become a permanent trend, according to the latest Deloitte Consumer Tracker. Travel demand stays strong and, despite sky-high ticket prices, consumers prioritise spending on holidays above other discretionary expenses.As many as 44% of consumers are still actively trying to decrease their home energy consumption to help with rising costs.Nearly a third (31%) of consumers claim they will buy supermarket own-brand goods and 29% plan to trade down and shop at cheaper supermarkets.UK consumer confidence improved for a third consecutive quarter in Q2 2023, rising by one percentage point, however it remains below its long-term average. ![]() These organisations independently review disputes with no additional cost to you.Budget shopping to be a ‘lasting legacy’ of the cost-of-living crisis, according to latest Deloitte Consumer Tracker If you make a complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. We are a member of the British Vehicle Rental & Leasing Association (BVRLA). If you have any recruitment questions or issues with our careers site please contact protection / Information enquiries direct from law us by post Look for current vacancies, or sign up for alerts via our careers site Join our team | Avis Budget Group Retrieve a copy of your rental invoice online. If you would like to update your Avis Preferred profile, please Assistance - Lines open 24/7Īvis Flex (long-term rentals) - Open 0800 – 1700, Monday to FridayĪvis Prestige - hires within the UK Accident Insurance ( PAI) Claims - Open 0915 – 1700, Monday to Friday Reservation Avis Preferred customers - Open 0800 – 1700, Monday to FridayĪvis Preferred members Services - Open 0900 – 1600, Monday to Friday Reservations - Open Monday to Friday, 0800 – 1700 The below numbers are free from a UK BT landline calls from mobiles will be charged at your network's chosen rate. ![]()
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